Frequently Asked Questions

Since CardStride Studio is new software, you may see warnings from your browser, Windows, or antivirus software. This is common for new software and doesn't mean the software is unsafe.

Code signing is in progress. Always download only from the official CardStride Studio site.

CardStride Studio is Windows desktop software today. Download the installer from the download page. macOS, web, and mobile apps are not available yet.

CardStride Studio is early-access software built for real eBay card-selling work. It is new and actively improving, but the core workflows are available today: importing active listings, preparing new listings from photos or scans, AI-assisted card details, review before publish, scheduled relists and price drops, and support/account workflows.

Early users get direct founder support through the support page, and feedback directly shapes the roadmap. The product is useful today, but we are still improving polish, edge cases, and future marketplace support.

Downloading and installing CardStride Studio is free. Your trial lasts 14 days or 200 credits, whichever comes first. Free to try — no credit card required.

• Sign in with your email on the download page to get the Windows installer and start your trial.
• During the trial you use the real product — including credit-consuming actions like publishing new listings, repricing, and relisting against your real eBay account.
• After the trial, an active subscription is required to keep using automation that makes updates on eBay (creating listings, updating prices, relisting, and ending listings). Reading and syncing your eBay data into CardStride stays free.

eBay is the marketplace CardStride supports today — importing your active listings, publishing Buy It Now and Auction listings, and managing lifecycle actions on eBay. More marketplace integrations are on the roadmap, but they are not available in the product now.

No. You can start with a small import limit to try a few active listings first. Importing reads your active eBay listings into CardStride; it does not change anything on eBay or use credits. You can bring in more listings later when you are ready.

Pulling your existing eBay inventory into CardStride lets you manage prices and relists without starting over. You can import all active listings or start with a small import limit — import is read-only from eBay and does not use credits. Credits apply when CardStride creates, relists, or updates listings on eBay. See the Pricing page for details.

Your listings will appear in Card Library, ready for lifecycle management (and price drops for Buy It Now listings).

Open Intake to prepare new listings from photos or scans. Use For Sale when you want to create eBay listings, Personal Collection when you only want to edit card images, and Split Scans only when you need to separate grouped flatbed scans first. CardStride can auto-pair fronts and backs, clean up images, optionally run AI Identify for card details, help you set pricing and shipping, and let you review everything before publishing. For a walkthrough with screenshots, see the Getting Started guide.

Yes. Split Scans is an optional Intake tool for grouped flatbed scans. It can detect multiple cards in a scan and split them into individual front and back images, then continue into the normal image cleanup flow. It works best with typical flatbed scan layouts; users who start from individual photos, individual scans, or high-speed card scanners can skip it.

AI Identify is optional during For Sale Intake. It suggests card details — player, year, manufacturer, set, number, and eBay-friendly specifics — from your images. You review and confirm everything before publishing. AI Identify uses credits; see the Pricing page for details.

Yes. CardStride supports both Buy It Now and Auction listings, including scheduled auction starts. Price-drop automation applies to Buy It Now listings; auctions use their own starting bid, duration, and start-time workflow.

Yes. CardStride uses your existing eBay Business Policies when publishing. You can choose the shipping, payment, return, and merchant location settings CardStride should use. CardStride does not create or edit your eBay policies; you manage those in eBay Seller Hub and refresh them in CardStride.

CardStride can publish with your selected eBay Shipping Policy and validates eBay Standard Envelope-style card shipments where supported. Buyer-selectable multi-service shipping policy previews are on the roadmap; for now, the selected eBay Shipping Policy remains the source of truth.

Yes. During For Sale Intake, new listings can include optional additional listing photos after the front and back images. CardStride can also generate square corner closeups from high-resolution front and back photos. You can review, remove, and reorder those photos before publishing. For existing CardStride-managed listings, supported photo changes can be staged and applied through Review Changes or a managed relist. Legacy or imported listings may need to be recreated through CardStride before all photo tools are available.

No — CardStride Studio never asks for your eBay password.

When you connect your eBay account, you sign in directly on eBay's website. eBay grants CardStride Studio limited access to your account — your password is never shared with us or stored by the app.

CardStride Studio is local-first: all your data stays on your PC. Nothing is uploaded to the cloud unless you explicitly export and upload it yourself.